Questions, answered

Moissanite is a lab-created stone. It bends light harder than CZ, rates 9.25 out of 10 for hardness, and tests positive on most handheld diamond testers. You get the look of a diamond for a fraction of the price.

Yes. Our VVS, D color moissanite passes the diamond tester. Many product pages include a photo or video of the piece on the tester.

The moissanite in pieces marked GRA Certified is graded by GRA. The GRA badge is shown only on product pages for pieces that have it.

Moissanite is harder than CZ and passes the diamond tester. CZ (cubic zirconia) costs less. Some pieces come in either; the product page and the stone option tell you which one you are buying.

It depends on the piece: 925 sterling silver, gold-plated copper or gold filled. Each product page lists the metal.

Orders are processed in 2 to 3 business days, not counting weekends and holidays. After that:

• Standard: 7 to 12 business days
• Expedited: 2 to 3 business days
• Overnight: next day, for orders placed before 12 PM EST

Some products ship from our fulfillment center overseas, which can add time.

Standard shipping is $5.00 and free on orders over $100. Expedited is $15.00 and overnight is $25.00. Rates can change with location and order size.

We ship to all U.S. addresses and to select countries. Checkout shows whether we ship to yours. Customs fees and import duties are paid by the customer.

When your order ships, we email you a tracking number to follow it on the carrier's website.

Yes. Set the quantity on the product page and buy as many as you need in one order.

Yes. The custom builder makes script names, initials, round medallions and logo pendants, with the size, stone, cut, setting, metal and color you choose. You see the price before you buy.

Send it through the quote form with a description and up to 5 reference images. We reply by email with the price and production time, then send an invoice link.

Custom pieces are made to order and take 7 to 10 days before they ship. The product page shows the time for each piece.

All sales are final. We do not accept returns, exchanges or cancellations for change of mind, sizing or personal preference, so please check the description, sizing and photos before you order. See our refund policy.

Contact us within 48 hours of delivery with your order number, clear photos or video of the damage, and photos of the product and packaging. Keep the original packaging until we review your claim. If it is approved we refund or replace the item.

Email support@glaciergemz.com within 7 days of the expected delivery date and we will help you resolve it.