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Refund policy

 

ALL SALES FINAL & REFUND POLICY

Thank you for shopping with GlacierGemz. Please review our policy carefully before placing your order.

ALL SALES ARE FINAL

All purchases made through GlacierGemz are final sale. We do not accept returns, exchanges, or cancellations due to change of mind, incorrect sizing, buyer’s remorse, or any other personal preference.

Please carefully review all product descriptions, sizing information, photos, and order details before completing your purchase.

DAMAGED ITEMS

We stand behind our products and want your order to arrive in good condition. If an item is received damaged or defective, you may be eligible for a refund or replacement.

To submit a claim, you must contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos and/or video showing the damage or defect
  • Photos of the product and its packaging
  • Any additional information reasonably requested to verify the claim

Claims submitted without sufficient proof of damage may not be eligible for a refund or replacement.

Damage caused after delivery, including damage from misuse, improper handling, accidental damage, normal wear and tear, or failure to properly care for the item, is not eligible for a refund.

SHIPPING DAMAGE

If your package or product appears to have been damaged during shipping, please photograph the package and item as soon as possible. Keep all original packaging until your claim has been reviewed.

REFUNDS

If your damaged-item claim is approved, we will provide the applicable resolution, which may include a refund to the original payment method or a replacement item.

Original shipping charges are non-refundable unless required by applicable law or the refund results from an error on our part.

EXCEPTIONS REQUIRED BY LAW

Nothing in this policy limits any rights or remedies you may have under applicable consumer-protection laws. Where applicable law requires a return, refund, replacement, or other remedy, we will comply with those requirements.

By completing a purchase from GlacierGemz, you acknowledge that you have reviewed and agreed to this policy.