Shipping Policy for GlacierGemz

Thank you for shopping with GlacierGemz! We are dedicated to providing you with high-quality, beautiful jewelry, and we want to make sure your experience with us is smooth from start to finish. Please take a moment to review our shipping policy below.

Order Processing Time

• All orders are processed within 2–3 business days from the time of purchase. Please note that orders are not processed on weekends or holidays.

• Custom orders or made-to-order pieces may require additional time for production. You will be notified of any delays at the time of purchase.

Shipping Methods

• We offer a range of shipping options to suit your needs:

  • Standard Shipping: Estimated delivery within 7-12 business days.

  • Expedited Shipping: Estimated delivery within 2–3 business days.

  • Overnight Shipping: For next-day delivery (only available for orders placed before 12 PM EST).

  • ***Some products are shipped from our fulfillment center overseas so may cause a delay in delivery dates listed above.

• Shipping is available to all U.S. domestic addresses as well as international shipping for select countries. Please refer to the checkout page for international shipping availability.

Shipping Rates

• Standard Shipping: $5.00 (Free for orders over $100)

• Expedited Shipping: $15.00

• Overnight Shipping: $25.00

Rates are subject to change based on location and the size of your order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package through our carrier’s website.

International Shipping

• International shipping rates and delivery times vary by country. Customs fees and import duties may apply and are the responsibility of the customer.

• GlacierGemz is not responsible for any delays caused by customs or other external factors.

Shipping Delays

While we do our best to ensure timely deliveries, GlacierGemz is not responsible for delays caused by the postal service or shipping carrier. Once your package leaves our warehouse, it is in the hands of the carrier. If you experience a delay, please contact the carrier directly.

Lost or Damaged Items

• If your order is lost or damaged during shipping, please contact us at support@glaciergemz.com within 7 days of receipt (or expected delivery date for lost items). We will assist in resolving the issue as quickly as possible.

• For items that are damaged, we may request photos of the damage to expedite the claim process.

Address Accuracy

• Please double-check the shipping address at checkout. GlacierGemz is not responsible for delays or issues caused by incorrect or incomplete shipping addresses.

Returns & Exchanges

For our return and exchange policy, please refer to our Return Policy page for more details.

Thank you for supporting GlacierGemz. We hope you enjoy your new jewelry